The CIC varies depending on the number of “at fault” incidents for the vehicle and is an escalating charge as follows: In the event of an incident resulting in damage, loss or theft to the vehicle, the customer will be required to pay an excess known as a Customer Incident Charge (CIC) if they are found to be “at fault”. 72% of our customers would qualify for the advertised price however a confirmed rate will be sent in writing upon request. Prices are based on the postcode of the customer. The driver must not have been subject to a driving ban in the last 5 years and must have held a full UK/EU licence for at least one 1 year. Complete Care is available to drivers aged between 21-70 with no more than 2 “at fault” claims in the last 2 years and no more than 6 points on driving licence.
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